PRIVACY POLICY

1. Information We Collect

We collect information you provide directly to us when you:

  • Create a rental account
  • Make a booking or rental request
  • Complete your renter application
  • Provide payment information
  • Contact us with questions or concerns

This information includes your name, email address, phone number, physical address, business information, driver's license or ID number, insurance information, and payment details.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your equipment rental
  • Verify your identity and rental eligibility
  • Process payments and collect rental fees
  • Communicate with you about your rental (confirmations, reminders, updates)
  • Enforce our rental agreements and collect late fees or damage claims
  • Comply with legal requirements
  • Improve our services and website

3. Information Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Payment processors necessary to complete transactions
  • Insurance companies (if you file a damage claim or if we need to verify coverage)
  • Legal authorities if required by law
  • Our service providers who assist in operating our website and conducting our business

5. Cookies and Tracking

Our website may use cookies to improve your experience and track website usage. You can disable cookies in your browser settings.

6. Your Rights (California Residents)

Under California's Online Privacy Protection Act (CalOPPA), California residents have the right to know what personal information is collected, used, and shared. You may request access to, correction of, or deletion of your personal information by contacting us.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

8. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Chromaera Visuals LLC
Santa Rosa, California
Email: Info@chromaeravisuals.com